KILLING COMMON SENSE…


Common Sense

Last night, I got an urgent request for assistance about defective equipments that needs replacement. The report came all the way from India.

The vendor sent their engineer to perform troubleshooting and it was concluded that the laptop speakers were indeed faulty. Thus, replacement is the only option.

With the volume of purchase made, good after-sales service is expected. Unfortunately, the vendor would not replace the devices ruling warranty to be void.

The reason was simple. The users were using VLC Player rather than Windows Media Player so the speakers got busted! As a result, the warranty has been voided.

After reading the report and analyzing the scenario, I was speechless! Wow! It’s like the saying in the old days that rubbing alcohol can prevent computer viruses! Tsk!